A mysterious glitch has recently reset the accounts of various Apex Legends players, with Respawn still working on getting everything back.

All stats erased during Split reset
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Following its April Fool's update and season split, numerous players have discovered that their Apex Legends accounts have been reset, likely due to a glitch in the system. For some players, they discovered that their stats reverted to an earlier time. For others, their entire accounts had been reset back to 0 as if it were a fresh account.

Thankfully, Respawn is hard at work trying to fix the problem. In a recent post on their X (formerly Twitter), they mentioned that they have seen the reports about the account resets, and “are investigating.” In a follow-up post, they announced that they had “rolled out an update” that should address the issue. Sadly, the fix is only for players who have not yet logged in, safeguarding their accounts from the reset. As for the players who already got their accounts reset, Respawn said that they should “hang tight for now” as they were “working on an additional fix to restore… accounts to their state before our update”. As of this article, there have been no updates regarding the situation other than the aforementioned update.

Following this situation, the Apex Legends subreddit is now temporarily in restricted mode, done to prevent a flood of posts asking about their progression reset. They have also pinned a post highlighting Respawn's recent posts: that they are aware of the situation, and that they are working on a solution for it.

Around 16 hours after Respawn acknowledged the situation, they announced that they had “messed up”, and that to “resolve an account data loss issue”, they would be “temporarily taking the [Apex Legends] servers offline.” This was so they could deploy a “fast fix” to “restore progress and content to affected accounts.” Around three hours later, they announced that they had deployed the fix and that the servers were back online. They added that “as a result of this evening's rollback, [they are] working to restore progress made throughout the course of yesterday.” This is for the players who logged in to the game after the glitch happened, and bought items, played games, and the like.

They also announced that the start of the Ranked Split will be postponed, with more info to come. Originally, the second Ranked Split for Season 20 would run from April 2 to around the middle of May. However, thanks to this delay from the glitch, we don't know when the Apex Legends season split will start, or when it will end. Once information becomes available, we will be sure to let you know.

This is an ongoing story, and we will update this article as more information becomes available.

What Could Have Caused The Apex Legends Account Reset?

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The likely main cause of the problem seems to be the recent season split, which arrived alongside the April Fool's update. Season 20, the current season, reintroduced the mid-season split, dividing the current season into two, well, splits. Players entering the second season will find their rankings dropped a bit so that they can climb up the ranks again. Stats for each split are separate, allowing players to compare their progress between the first and the second split.

There is a chance that this could have been the reason for the reset progress. The Split system was removed back in Season 17 and was only reintroduced in the current Season 20. It might have been that, in the process of locking in their Split 1 stats and resetting it to accommodate the incoming stats for Split 2, Respawn instead accidentally reset their entire progress. Of course, this is all just speculation, but the timing of this glitch happening at the start of Split 2 seems to be more than just a coincidence.

The other theory is that this is likely due to cross-progression. Some players have noted that the account reset happened right after they activated cross-progression on their accounts. According to the pop-up that appears when cross-progression activates, the player's profile “with the highest account level will be the primary account”. It could also be that the reset in progress stemmed from this, with the accounts syncing to a lower-level account. Of course, this is also speculation and does not encompass players who don't even play on multiple devices.

Should Respawn figure out just what caused this account reset, we will be sure to let you know.

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