After fans called Sony out for turning back on their promises, Horizon Forbidden West upgrade from PS4 to PS5 has now been declared to be a free service.

Sony admitted that the “offerings we confirmed in our pre-order kickoff missed the mark.” Through an update on Guerilla Games' Playstation blog post detailing Horizon Forbidden West‘s different versions, Sony Interactive Entertainment President & CEO Jim Ryan says:

“Last year we made a commitment to deliver free upgrades for our cross-gen launch titles, which included Horizon Forbidden West. While the pandemic’s profound impact pushed Forbidden West out of the launch window we initially envisioned, we will stand by our offer: Players who purchase Horizon Forbidden West on PlayStation 4 will be able to upgrade to the PlayStation 5 version for free.

At the same time, Jim Ryan confirmed that moving forward, all digital upgrades of first-party PS4 versions to PS5 will cost players $10. This, he says, will not apply to Horizon Forbidden West – which will be free. This will apply to the next God of War and Gran Turismo 7.

These pronouncements come after fans took up arms complaining about Sony turning back on their promises. They previously claimed that next-gen upgrades will be free for games such as GodfallMarvel's Spider-Man: Miles Morales, and Horizon Forbidden West.

This goes to show that fans can actually hold executives accountable to their words. Without the complaints coming from gamers, this wouldn't have happened.