After fans called Sony out for turning back on their promises, Horizon Forbidden West upgrade from PS4 to PS5 has now been declared to be a free service.

Sony admitted that the “offerings we confirmed in our pre-order kickoff missed the mark.” Through an update on Guerilla Games' Playstation blog post detailing Horizon Forbidden West‘s different versions, Sony Interactive Entertainment President & CEO Jim Ryan says:

“Last year we made a commitment to deliver free upgrades for our cross-gen launch titles, which included Horizon Forbidden West. While the pandemic’s profound impact pushed Forbidden West out of the launch window we initially envisioned, we will stand by our offer: Players who purchase Horizon Forbidden West on PlayStation 4 will be able to upgrade to the PlayStation 5 version for free.“

At the same time, Jim Ryan confirmed that moving forward, all digital upgrades of first-party PS4 versions to PS5 will cost players $10. This, he says, will not apply to Horizon Forbidden West – which will be free. This will apply to the next God of War and Gran Turismo 7.

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These pronouncements come after fans took up arms complaining about Sony turning back on their promises. They previously claimed that next-gen upgrades will be free for games such as Godfall, Marvel's Spider-Man: Miles Morales, and Horizon Forbidden West.

This goes to show that fans can actually hold executives accountable to their words. Without the complaints coming from gamers, this wouldn't have happened.