A royal designer says Prince William and Princess Kate are “going through hell” amid her cancer diagnosis. Amaia Arrieta, who is also a friend to the family after dressing their children for so many years tells The Telegraph that she is “heartbroken” for the family.

“Dressing the royals gives me so much pride, I really do care about how they look,” Arrieta told the UK newspaper. “I'm heartbroken at the moment. I think they are going through hell. I hope they will be back. It's really personal.”

Arrieta's read on the royal family however does not align with the recent comments made by Prince William himself. Prince William attended the grand opening of James Place Newcastle on Tuesday in Tyne, England, on Tuesday (April 30) where attendees asked about the wellbeing of the royal family.

“All is well,” Prince William reportedly responded per Entertainment Tonight.

This follows Prince William's vow to take care of Princess Kate. In his first public appearance since his wife's cancer diagnosis announcement, William accepted cards for both Kate and his father King Charles III who have both been diagnosed in the past couple of months. A volunteer at the food distribution charity Surplus to Supper surprised the royal with cards for them both. The Telegraph reported that when accepting the cards from the volunteer, they asked William to look after Kate and he responded: “I will.”

Princess Kate Announces Cancer Diagnosis & Why Prince William Wasn't In Video

Kate Middleton and a mansion behind her

Princess Kate explained in a video posted on March 22 that she was diagnosed with cancer after undergoing abdominal surgery.

“In January, I underwent major abdominal surgery in London, and at the time, it was thought that my condition was non-cancerous,” the royal mom explained. “The surgery was successful. However, tests after the operation found cancer had been present. My medical team therefore advised that I should undergo a course of preventative chemotherapy, and I am now in the early stages of that treatment.”

“But, most importantly, it has taken us time to explain everything to George, Charlotte and Louis in a way that is appropriate for them, and to reassure them that I am going to be ok,” she said referring to her three children: Prince George, 10, Princess Charlotte, 8, and Prince Louis, 5. “As I have said to them; I am well and getting stronger every day by focusing on the things that will help me heal; in my mind, body and spirits.”

A source also gave some insight on why Prince William was not in the video with Princess Kate while she delivered her message last month.

“It is a message from the princess about her health, and she wanted to personally deliver the message on her own,” a palace source told People.

“William is extremely proud of his wife for the courage and strength she has shown not just this week but since her surgery in January,” the source says. “Now more than ever, he's focused on ensuring his wife has the privacy she needs to fully recover and that his children are shielded from the understandable interest in the news that has been shared.”